Responsible Gambling
Gambling should be entertainment, not income. If it stops being fun, the tools below help you slow down, take a break or stop entirely.
Tools at Cocoa Casino
Deposit limits
Set daily, weekly or monthly limits on how much you can deposit. Reductions take effect immediately; increases take effect after a 24-hour cooling-off period.
Take a Break
Pause your account for 24 hours, 7 days, 30 days or longer. During the break you cannot deposit or place bets.
Self-exclusion
Self-exclude from Cocoa Casino for 6 months, 1 year or 5 years. Self-exclusions cannot be lifted before they expire.
Reality checks
Set automated session-time alerts that tell you how long you have been playing and how much you have wagered.
UK support organisations
BeGambleAware
Free, confidential information and support for anyone affected by gambling. National Gambling Helpline: 0808 8020 133.
GamCare
Information, advice and support for problem gambling. Live chat, helpline and treatment services.
GAMSTOP
Free national self-exclusion scheme that blocks you from participating online gambling sites in one step.
Signs that gambling has become a problem
- Spending more than you can afford to lose.
- Chasing losses with bigger or more frequent bets.
- Borrowing money or selling possessions to gamble.
- Hiding the amount of time or money spent on gambling.
- Gambling affecting your sleep, work or relationships.
If any of the above sounds familiar, get in touch with one of the support organisations listed above. The earlier you reach out, the easier it is to get help.
Frequently Asked Questions
What is the minimum age to play at Cocoa Casino?
18 is the minimum age worldwide; in some jurisdictions the minimum is 21. Age is verified at KYC against a government-issued ID before any withdrawal is released.
Can I set deposit or loss limits?
Yes. Daily, weekly or monthly deposit and loss limits can be requested through customer support. Reductions take effect immediately; increases apply only after a 24-hour cooling-off period.
How do I take a break or self-exclude?
Short cool-off periods (24 hours to 6 weeks) and longer self-exclusions (6 months, 1 year, 5 years, permanent) can be set up by emailing support. During self-exclusion you cannot log in, deposit or receive marketing.
Can I exclude myself from multiple gambling sites at once?
Yes — via GAMSTOP, a free multi-operator self-exclusion service. Note that Cocoa Casino is outside the GAMSTOP scheme; use the in-house self-exclusion here in addition.
Where can I get help for problem gambling?
Free, confidential help is available from BeGambleAware.org, GamCare (0808 8020 133), the National Gambling Helpline and Gamblers Anonymous. Links are provided in the footer of every page on this site.
How do I recognise problem gambling?
Warning signs include chasing losses, gambling more than you can afford, borrowing to gamble, lying about your play, missing work or family obligations, and feeling anxious or depressed about gambling. If any of these sound familiar, reach out to one of the support organisations listed above.